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WHAT ARE YOUR QUESTIONS?

Find answers to questions we always receive. If your query is not there, send us a message! We’re here to help.

Where is your company located?
We are based in Surat,Gujarat- India.
Do you have a refund policy?
Yes, we offer a 15-day money-back guarantee. Please check our Refund Policy page for details.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging.
What payment methods do you accept?
We accept major credit and debit cards, and other secure payment options listed at checkout.
How do I place an order?
You can place an order through our website by adding items to the cart and proceeding to checkout.
Can I customize my order?
Absolutely! We offer customization options. Please visit our product page for more details
How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use it to check the status on our website.
Do I need an account to make a purchase?
No, you can check out as a guest, but creating an account allows for faster checkouts and order tracking.
Can I change my order after placing it?
We process orders quickly, but if you need to make changes, contact us within 4 hours of placing the order.
Do you deliver on Weekend?
No, our courier company do not offer the service to deliver on weekends currently.
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.Should you have any queries about your return, please feel free to contact our Customer Service team via email:-wearavele@gmail.com
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 15 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
Is my payment information secure?
Yes, we use encrypted payment processing and do not store your payment details.